Accessibility statement

This accessibility statement applies to the DfE education record app.

This app is run by the Department for Education. We want as many people as possible to be able to use this app. For example, that means you should be able to:  

• use your chosen system accessibility setting such as high contrast modes and increased text size
• zoom in up to 200% without the text spilling off the screen
• navigate the app using speech recognition software
• listen to the app using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the app text as simple as possible to understand. 

 AbilityNet (opens in new tab) has advice on making your device easier to use  if you have a disability. 

How accessible this app is

We know some parts of the Apple iOS app are not fully accessible: 

• enabling large text or bold text is not possible 
• VoiceOver screen reader is unable to recognise different heading types or some button/input fields context 
• some links are below the recommended WCAG 2.2, level AA standard colour contrast
• a change of page after successful scanning of the QR code isn't identified clearly enough for screen readers
• checkboxes on the app aren't labelled clearly for screen readers
• screen readers can't clearly identify all text field inputs

We know some parts of the Android app are not fully accessible: 

• enabling bold text or scaling a text element is not possible
• TalkBack screen reader is unable to recognise different heading types or some button/input fields context
• a change of page after successful scanning of the QR code isn't identified clearly enough for screen readers
• checkboxes on the app aren't labelled clearly for screen readers
• screen readers can't clearly identify all text field inputs

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

contact us via the Customer help portal

We'll consider your request and get back to you in 10 working days

Reporting accessibility problems with this app

We're always looking to improve the accessibility of this app. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: educationrecord.betasupport@education.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the  Equality Advisory and Support Service (opens in new tab).

Technical information about this app's accessibility

The Department for Education is committed to making its apps accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  

Compliance status

This app is partially compliant with the WCAG (Web Content Accessibility Guidelines) version 2.2 AA standard, due to the following non-compliances.

Non-accessible content

The content is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

• Enabling large text or bold text is not possible.
• Screen readers are unable to recognise different heading types or some button/input fields context.
• Some links on the Android version are below the recommended colour contrast in WCAG Version 2.2 AA – 1.4.3 Contrast (Minimum) (opens in new tab).
• A change of page after successful scanning of the QR code isn’t identified clearly enough for screen readers.
• Checkboxes on the app are not labelled clearly for screen readers.
• Screen readers can not clearly identify all text field inputs.

What we're doing to improve accessibility

We are working to correct the accessibility issues above by ensuring that page and situation changes, checkboxes and input text fields are clearly labelled for screen readers.

Preparation of this accessibility statement

This statement was prepared on 21 March 2025. It was last reviewed on 5 March 2026.

This app was last tested on 6 March 2025. The test was carried out by the Department of Education.

Accessibility statement version: 2.0.0