Information for exam officers

Use this information if pupils have questions related to their exam results on the app.

What time results will be available in the app

A pupil who has been issued an education record will get their exam results in the app from 11am on GCSE and Level 1/2 VTQ results day. Depending on the data transfer, some results may take more time and pupils should not be worried if there is a delay to seeing their results on the app.

If a pupil's results are different in the app

If the results in the app are different to a pupil's results slip provided by their school or college, pupils should use their results slip to provide evidence of their results.

If a pupil's results aren't all in the app

A pupil's results in the app may show as incomplete. Please allow more time for the data transfer to complete.

If there is an unexpected qualification on a pupil's app

If there is a qualification in a pupil's app that they don't think should be there they should contact their school. They can use their results slip as evidence of their results.

If there is a change of grade after the outcome of a review of results, appeal or other enquiry about results

A review of exam results can result in a grade change, which could go up or down, or remain the same. If there is a change of grade, the results on the app will be updated once the data is transferred from the awarding organisation.